Privacy and Cookies Policy

This privacy and cookies policy ("Privacy Policy") details data used on www.life-in-flow.co.uk (the "Website").

I am committed to protecting the privacy of my clients This Privacy Policy is intended to inform you how your information is gathered, defined, and used that could identify you, such as your name, email address, address, other contact details or online identifiers, other information that you provide when using the Website and also what Cookies are used. Please take a moment to read this Privacy Policy carefully.

What information is collected?

When you visit and/or use the Website or contact me, I may collect the following information: Personal Information that you choose to share when you register for an account and which you provide to us when using our services, including information entered into the booking platform and included in your comments, reviews or survey responses. In the course of making a booking or submitting reviews, you might voluntarily provide me with sensitive personal data if relevant to the service that you are requesting or reviewing (relating to your health or ethnicity, for example).

If you choose to communicate with us (for example, through the Website, live chat, email, telephone, SMS, or social media) I will record the fact that you have contacted me, the content of our communication, your contact details, and other unique identifiers including IP address and display name.

Information about your visits to and use of the Website, such as information about the device and browser you are using, your IP address and location, the date and time that you visited, the duration of your visit, the referral source and website navigation paths of your visit and your interactions on the Website including the therapies you are interested in. Please note that I may associate this information with your account. Please see the cookies section of this Privacy Policy for further information on the purposes for which this information is collected and used.

It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Website is correct and accurate. This includes, by way of example only, ensuring that I have your correct contact (including email) details at all times.

If you plan to submit someone else's Personal Information, for instance when making a booking on their behalf, you should only provide us with that third party's details with their consent and after they have been given access to information about how I their details will be used, including the purposes set out in this Privacy Policy.

Protecting your personal information

The transmission of information via the internet is not completely secure. So, whilst I will do my best to protect your Personal Information, I cannot guarantee the security of your data transmitted to the Website. Any transmission is at your own risk. Once your Personal Information is collected it will be covered by strict procedures and security features in relation to that data.

How do I use your personal information?

In general terms, I use Personal Information to provide you with the services and products you request, process payment, provide customer services, deliver content and ads which I think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to the Website.

I also use your Personal Information for the following purposes:

1. To fulfil a contract, or take steps linked to a contract. This is relevant where you request a service. This includes:

Sending you information about your requested services (such as appointment reminders) by email, SMS and push notification
Facilitating your bookings and taking payments
Responding to your questions and concerns
Administering your account
To keep the Website and systems secure and to prevent fraud, security incidents and other crime
To verify compliance with our terms and conditions and for the establishment, exercise or defence of legal claims
To notify you about new services and special offers I think you will find valuable, for example via email and displaying advertising on third party websites such as Facebook (where consent is not required)
To tailor and personalise marketing notifications and advertising for you and others based on information you provide and your use of the Website, products and services and other sites (please see the Cookies section of this Privacy Policy for further information)
To help monitor, improve and protect the Website, products and services, and to personalise the Website, services for you, based on information you provide and your use of the Website, services and other sites (please see the Cookies section of this Privacy Policy for further information)
To investigate and respond to any questions or complaints received from you or from others, about the Website or services
To conduct internal research and analysis so that I can see how the Website and services are being used and how my business is performing
To conduct market research and consumer surveys
To place cookies and use similar technologies in accordance with the Cookies section of this Privacy Policy and the information provided to you when those technologies are used
On other occasions where I ask you for consent, I will use the data for the purpose which I explain at that time

For purposes which are required by law:

To respond to requests by government or law enforcement authorities conducting an investigation
To meet legal, regulatory and compliance requirements
Legitimate Interests Balancing Tests

Withdrawing consent or otherwise objecting to direct marketing

Wherever I rely on your consent, you will always be able to withdraw that consent, although I may have other legal grounds for processing your data for other purposes, such as those set out above.

Sharing personal information with third parties

I treat the security and method of processing your Personal Information very seriously, and I will never sell your Personal Information under any circumstances or disclose your Personal Information to any third parties.

If I am under a duty to disclose or share your Personal Data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

To government authorities, and to other third parties as required or permitted by law, including but not limited to in response to court orders. I may also disclose user information when I have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Website, or anyone else that could be harmed by such activities.

Please note: by posting any Personal Information in any publicly accessible area of the Website (such as review sections), such information may be collected by third parties over which I have no control. I am not responsible for the use of such information by such third parties.

Please therefore exercise all due care and consideration before disclosing any Personal Information that will be disclosed on public areas. You should also avoid disclosing on public areas any Personal Information that may be used to identify you (such as your name, age, home or work address or name of your employer).

Your rights in relation to your personal information

In relation to the personal information I hold about you, you may be entitled to ask:

For a copy of your personal information
To correct, erase or restrict the processing of your personal information
To object to the processing of your personal data in some circumstances (in particular, where I don’t have to process the data to meet a contractual or other legal requirement, or where I am using the data for direct marketing).

In the first instance you may be able to view or change the information you have provided by logging in to your online account if you have chosen to create one.

Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if I have a legal requirement or a compelling legitimate ground I may continue to process Personal Information which you have asked to be deleted. You also have the right to make a complaint if you feel your personal information has been mishandled. I encourage you to come to me in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.

If you wish to exercise any of the above rights, please contact me at hello@lifeinflowreiki.co.uk. Please note, however, that no financial information (if applicable) will be provided without verification.

Social Media and User Generated Content

I am not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms, e.g. Facebook or Instagram. Please also refer to the respective privacy & cookie policies of the social media platforms you are using.

Changes to the Privacy Policy

If I change the privacy policy and procedures, I will post those changes on the Website to keep you aware of what information I collect, how it is used and under what circumstances it may be disclosed.

Storage and Retention of your personal data

Your Personal Information and data collected is stored on the Website and will be retained for as long as is required to fulfil the activities set out in this Privacy Policy, otherwise communicated to you or for as long as is permitted by applicable law.

Policy on Cookies

In common with other commercial websites and apps, the Website uses standard technologies including cookies and similar tools including web server logs, web beacons, tokens, pixel tags, local storage, device identifiers and tracking IDs (together referred to as "Cookies" in this Privacy Policy) to enhance your user experience, improve the site and provide tailored offers.

Please see the table below for a live breakdown of the Cookies that are used on the Website:

Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by the Website and called first-party cookies. More specifically, cookies and other tracking technologies are used for the following purposes:

Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance Cookies
These cookies allow me to count visits and traffic sources so I can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies I will not know when you have visited our site, and will not be able to monitor its performance.

Functional Cookies
These cookies enable the website to provide enhanced functionality and personalisation. If you do not allow these cookies then some or all of these services may not function properly.